At Zaya Voyage, we want you to shop with confidence. This Return and Refund Policy outlines how we handle returns, exchanges, and refunds for purchases made on our website.
Returns
We accept returns for items that are unused, unworn, and in their original packaging. To be eligible for a return, you must contact us within 7 days of receiving your order. Items that are damaged due to misuse, normal wear and tear, or not returned in their original condition will not be accepted.
Refunds
Since we operate on a cash on delivery basis, refunds will be processed through store credit or replacement of the item. Direct cash refunds are not offered. Once your return is received and inspected, we will notify you of the approval or rejection of your refund request. If approved, you may choose store credit for future purchases or a replacement product of equal value.
Exchanges
If you received a defective or incorrect product, we will gladly exchange it for the correct item at no additional cost. Please notify us within 7 days of delivery with your order details and clear proof of the issue.
Return Shipping
Customers are responsible for the cost of returning items unless the return is due to our error (wrong or defective product). We recommend using a trackable shipping method to ensure your return reaches us safely.
Contact Us
For all return or refund requests, please contact us at [email protected] with your order number and details. Our team will guide you through the process.